Customer Experience Associate (Fresher / Gen-Z) – Remote (US Overlap) – Immediate Joiners Preferred

Opportunity Description

At PGC (America) Inc. | PGC Digital, we enable global enterprises to deliver exceptional digital experiences. With offices across the USA, UK, UAE, Canada, Singapore, and India, we’re trusted by Fortune 500 clients for multi-cloud expertise in SAP, Microsoft, Salesforce, ServiceNow, and AI-led managed services.

About Us

PGC Digital is a purpose-driven global consulting firm empowering people and organizations to grow together. Backed by innovation and our “People-First & Humanified Infinity AI” culture, we deliver excellence across technology and customer engagement solutions.

Role Overview

We’re hiring a Customer Service Representative to support our US-based clients, ensuring smooth coordination between Talent, Sales, and Service teams while providing delightful customer experiences. Ideal for freshers and early-career Gen-Z professionals passionate about communication and service excellence.

Responsibilities

Handle customer queries related to products or services
Coordinate with internal departments for quick resolutions
Maintain accurate communication logs and follow-ups
Deliver consistent customer satisfaction and feedback tracking
Work with 50% overlap to US business hours

Skills & Experience

0–3 years of experience (freshers welcome!)
Excellent English communication and interpersonal skills
Customer-first attitude with proactive problem-solving
Familiarity with CRM or ticketing tools (a plus)
Adaptable to remote work and global collaboration

Benefits @ PGC Digital

Learning & CoE Access | Growth Pathway |  Fortune 500 Collaboration
📍 Work Model: Remote | Independent Consulting (PGC America Inc)
📆 Notice Period: Immediate / ≤30 days

Apply at: us.career@pgcdigital.ai