Opportunity Description
Our focus is to create value for our employees, customers, shareholders, and communities to grow through differentiation, agility, and innovation.
We are looking for top talent, and your success is our success. Accelerate your growth as you help us reach our goals and advance your career. Be ready to make your mark in an exciting and dynamic industry.
Job Description
- The role holder will be responsible for providing a full range of customer services. Follows processes to ensure customer service needs are met with speed and accuracy and customer service issues are resolved.
- Responds to customer inquiries and/or problems.
- Researches and resolves questions and problems, maintains records, and communicates resolution and/or status to customer.
Responsibilities of the Remote Customer Care Officer at Toniksys Solution
- Respond promptly and professionally to customer inquiries via phone, email, or chat.
- Handle and resolve customer complaints or concerns in a calm and courteous manner.
- Provide accurate information about products, services, and company policies to customers.
- Collaborate with other departments to address and resolve customer issues.
- Maintain a thorough understanding of products and services to effectively assist customers.
- Keep detailed records of customer interactions and transactions.
- Identify and escalate priority issues to the appropriate channels.
- Proactively seek opportunities to improve customer experience and satisfaction.
- Stay informed about company updates to better assist customers.
- Generate reports on client onboarding progress and customer service metrics.
- Assist clients in understanding and setting up products or services.
- Conduct training sessions or walkthroughs for clients, as needed.
Person Specification
- Previous experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving and decision-making abilities.
- Proficient in using computer systems and basic computer applications.
- A positive and customer-centric attitude.
- Detail-oriented with strong organizational skills
This job comes with health insurance and a pension scheme.
